Second national award in two years for Totterdown opticians Lynne Fernandes

May 25 2018
Thumbnail Image

TOTTERDOWN optician Lynne Fernandes has won Family Optician of the year at the national Opticians Awards – the second major award for her firm in two years.

Pictured from left to right: Connor McCann, optometrist; Mark Watson, comedian; Gerard Fernandes, director and optometrist; Timothy Nicholson, trainee dispensing optician; Tasha Barrow, optical advisor; Lynne Fernandes, director and optometrist; Chris Bennett, editor, Optician magazine; Camilla LaPorta, pre-registration optometrist; Katie Longman, manager; Gareth Hadley,chair of the GOC (General Optical Council), who presented the award


TOTTERDOWN optician Lynne Fernandes has won Family Optician of the year at the national Opticians Awards – the second major award for her firm in two years. 

Lynne, who previously won Optometrist of the Year in 2016, and has two other practices on Gloucester Road in Bristol and the High Street, Nailsea, said: “We’re absolutely thrilled.”

The latest award is for work at the Wells Road practice to benefit patients of all ages, with special clinics for people with myopia, dyslexia, blepharitis, or dry eye.

Lynne and husband Gerard frequently promote the importance of good eye health, visiting schools and talking on local radio. 

In the past six months, Lynne has been on air discussing how our eyes work,  and the value of a new device for low vision patients that projects images onto their glasses. This device enabled a local man to watch his favourite team play football matches again for the first time since he developed severe vision loss.

Lynne also appeared on CBeebies, performing an eye examination on a child. This generated lots of business across all ages as it is shown regularly on television.

The family-run practice has been established on Wells Road for more than 80 years. It was commended for clinical excellence, expert care and personal service within the community. 

Lynne said: “We spend a lot of time focusing on families, from generation to generation, because this is a key part of what makes our business work and makes our working life interesting and worthwhile.”

The practice offers extra services such as a private emergency eye service. It also offers contact lenses, a wide selection of frames and designer sunglasses.

“We were told the large number of entries made the judges’ decision particularly difficult, but the clear family culture, emphasis on delighting every customer and the genuine care delivered by our expert and professional team shone through,” said Lynne.

Another innovation is Lynne Fernandes Optometrists' own Eye Sense Direct Debit Scheme, which is designed to save patients money by paying for their appointments throughout the year and to provide instant access to the specialist care when they need it.

Patient Cath Gutteridgeof Knowle, has attended the Wells Road practice along with her husband and their three children, twins aged six and a daughter ages nine.

“We always get great customer service and personal attention from the optician and all the staff at the branch. My children have been put at ease and actually enjoy having their eyes tested. Furthermore, the opticians opened up their practice to our school and hosted 90 children explaining how eye tests work and the importance of having your eyes checked. I attended this trip as a parent helper and saw the children have a great fun and educational experience.”